Troubleshoot Guide
How to check the status of migration :
Once the transaction has started processing, you can check its status through the following page:
The status will show you where you left :
Please note that the THBT service at this stage, to fully enjoy our experiences we will require you to use our service wallets. Thus, after this step, you will need to approve the transactions where we migrate your THBT to our wallet.
Prerequisite : The wallet you connected with THBT service, if you already lost your wallets access. We can help you with manual process which required you to fill-in request via our support center https://www.ascendbit.com/thbt-contactus
The THBT Transfer :
There are 3 important steps for you to take
Select wallet
Approval from the wallet
Back to THBT
The wallet will not automatically redirect you back the THBT, You will have to redirect manually
At this point, If the wallet process gets stuck :
Please check common issues and try the following solutions:
Wallets selected not appear:
Restart the process :
Make sure you logged in and have the wallets ready
Kill the app and retry the migration process.
Check Wallet App:Â Ensure you check the messages to approve on your Metamask, Uniswap and existing wallet
App Update:Â Make sure your application is updated to the latest version via the App Store or Google Play Store.
Prerequisite :
Always ensure you have enough native tokens (ETH on Base network tokens) in your wallet to cover the network/gas fees required for the swap.
For migrated User :
After tap confirm, You will see this step to approve transaction
You should redirect to THBT in TrueMoney, and take 3 time of approval in order complete 1st transaction of swap. It should shown the progess in swap
When the service drop ETH
After your 1st Mint Transaction
Not - Once you migrated
Not - Once you registered